Every HealthyLine product is carefully handmade by highly qualified specialists and tested at different stages of the manufacturing process. After assembly, Our products will undergo several tests to ensure quality., including EMF insulation, heat level, heating time, size, weight, packaging, burn-in test etc. They are then shipped to our warehouse in the United State
Important Note:
XUYU Natural requires confirmation from the customer prior to shipment for any order that is $500 or more. When a customer places an order totaling more than $500, they will be contacted by a XUYU Natural representative via email or phone call to confirm the order. If we are unable to reach the customer or if the contact information provided is incorrect, we will put the order on hold until the customer contacts us.
ORDER SHIPMENTS TO CUSTOMER
For single products or small orders, we use Amazon Logistics to deliver packages. This is usually the fastest, most reliable, and has the best service. This is the most efficient delivery method, which means that the goods will be shipped as soon as you submit your order.
In order to deliver your product safely and in a timely manner, once your product is shipped from our warehouse, you will be sent a confirmation email with tracking information to track your package.If an issue arises during shipment, we are happy to offer our assistance and help to the most of our ability. However, there often is little action we can take once a shipment departs from our warehouse.
Please note the following terms and conditions regarding shipments:
- If the customer requests to cancel the order after it has shipped, customers need to return the product to the warehouse at their own cost. The return will then be considered as a return under the 90-Day Trial Period.
- Orders usually take about 3 days to be delivered, and the time may be longer in remote areas.
- Customers are responsible for providing the correct contact information. If there is an issue related to the shipment and we are unable to reach the customer, XUYU Natural is not liable for any cost related to the issue.